Lumee Terms of Service

Welcome to "Lumee" (the "App", "we", "us"), operated by Capstone IQ Group Limited (Hong Kong). Please read these Terms in full before using the App; by continuing to use it you agree to these Terms. Together with our Privacy Policy and Refund Policy, they form the entire agreement between you and us.

1. The service

Lumee is an emotional-companionship app for love, marriage and relationships (web and mobile). It provides: AI companionship chat; consent-authorized personal voice synthesis (voice cloning); emotional-growth courses; find-a-counselor and booked calls; and related features. All of these are virtual digital services and content; no physical goods are shipped.

The App's AI features (advisor, tree hollow, practice conversations, analysis, legal Q&A) produce AI-generated content for companionship and reference only. They do not constitute medical, psychological or legal advice and do not replace professional help. AI content may be inaccurate; for significant decisions, consult a qualified professional.

2. Your account & eligibility

• Some features require registration. Provide accurate information and keep your account and credentials secure; you are responsible for activity under your account.
• The App is designed and operated for adults aged 18 and over. It involves emotional, breakup, domestic-abuse, voice-cloning and paid content unsuitable for minors. Use of voice cloning and other virtual-intimacy features by minors is prohibited. If you are under 18, do not use these features.

3. Subscriptions & billing

• Tiers & pricing: Spark $3.99/mo, Devotion $9.99/mo, Devotion Annual $79.99/yr (USD; other regions display local prices and currencies — the in-app price at the time of purchase governs).
• Auto-renewal: subscriptions renew automatically at the start of each billing period until you cancel.
• Cancel anytime: you can cancel at any time under "My Account — Membership." After cancellation you are not charged for the next cycle, and your current paid period stays valid until it expires.
• Add-on credit packs: consumable, delivered instantly.
• Deceased-voice "keepsake buyout" = a 3-year keepsake service term (not lifetime / not permanent): "remembrance / deceased-voice" keepsake benefits purchased as a one-time buyout grant a 3-year keepsake service term starting from the date of purchase — during which you may listen to their voice and talk with them in-app at any time (including a monthly allowance of listening credits; when used up you may purchase add-on packs). When the 3-year service term expires, this keepsake service ends; if you wish to keep listening in-app, you may purchase a renewal at that time. The buyout fee does not represent lifetime or perpetual service, and we do not promise permanent storage or permanent availability.
• Keepsake buyout = an in-app listening service right, not ownership of an audio file: the buyout grants you the right to listen to and talk with that voice in-app during the 3-year service term. To prevent abuse, deepfakes and voice-rights infringement, the cloned synthesized audio cannot be exported or downloaded; the buyout does not convey ownership of, or the right to take away, any audio file.
• Refunds: handled per our Refund Policy (including a 7-day, no-reason full refund on the deceased-voice keepsake buyout plus deletion of the cloned voice). For EU/UK consumers, see the statutory right of withdrawal described there.

4. User authorization & content (important)

• Voice-cloning authorization: to use voice cloning you represent that you hold the lawful rights to the source material and have obtained the explicit consent of the person being cloned; for someone who has passed, authorization from a close family member or legal representative. You confirm this on the consent screen.
• You may not upload voice, chat records, photos or other people's personal information that you have no right to use or consent for. You bear all liability arising from breach of these commitments.
• You retain your rights in the content you upload; you grant us the rights needed to process it to provide the service to you.

5. Acceptable use

You agree not to use the App or a cloned voice for any unlawful, infringing or harmful purpose, including: fraud, extortion or financial threats; impersonation or identity forgery; harassment, defamation, threats, insults or spreading falsehoods; deceptive deepfakes; cloning or using someone's voice without their consent; removing or altering the AI-synthesis label; or disrupting the service. We may restrict or suspend accounts and remove content in breach, and reserve the right to pursue liability.

6. Intellectual property

The service and its software, interface, copy, courses and trademarks are owned by the operator or the respective rights holders. Except for content you generate under authorization and that lawfully belongs to you, you may not copy, distribute, adapt or use it commercially without permission.

7. Disclaimer & limitation of liability

The service is provided "as is" for emotional companionship and self-growth, and does not constitute medical, psychological, legal or other professional advice and does not replace professional help. To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from AI-generated content or from decisions you make based on the service. For the deceased-voice "keepsake buyout," our service commitment and liability are limited to the 3-year keepsake service term; if the service cannot continue — whether during or after that term — due to discontinuation of the software, technical termination or force majeure, our liability is capped at the 3-year service term, and we assume no ongoing or perpetual obligation beyond it. Nothing in these Terms excludes mandatory consumer-protection rights that cannot be waived under applicable law.

In crisis: the App surfaces a region-appropriate helpline. If you are in crisis or thinking about harming yourself, contact your local emergency number, or find a helpline for your country at findahelpline.org. In the U.S., call or text 988 (Suicide & Crisis Lifeline), 24/7.

8. Privacy

How we collect and process your personal information is described in our Privacy Policy.

9. Changes to these Terms

We may update these Terms from time to time; material changes are notified in-app. Continued use after a change means you accept the updated Terms.

10. Governing law & contact

These Terms are governed by the laws of the operator's jurisdiction (Hong Kong), without affecting mandatory consumer-protection rules of your country of residence. For questions, comments or complaints, contact hi@mylumee.cn.